Widerrufsrecht

Return & Refund Policy

Last updated: May 21, 2026

At Fulluxy, we want you to shop with confidence. If there is an issue with your order, we are here to help. Please review our Return & Refund Policy carefully before making a purchase.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Orders canceled before shipment are eligible for a full refund.
Once an order has been shipped, it can no longer be canceled.
Customized & Personalized Orders
Customized or personalized items may only be canceled within 4 hours of purchase.

After this period, production begins and the order can no longer be modified, canceled, or refunded.

To request a cancellation, please contact us as soon as possible at:

service@fulluxy.com

Please include your order number in your email.

For EU Customers — Right of Withdrawal If you are located in the European Union, you have the right to cancel your order within 14 days of receiving the last item, without giving any reason. To exercise this right, please contact us at service@fulluxy.com before the 14-day period expires.

Returns

Due to hygiene, safety, and product integrity reasons,

EU Customers: If you are located in the European Union, you have the right to return any eligible item within 14 days of delivery, starting from the day you receive the last item of your order, including weekends and public holidays — even if you simply changed your mind. Please contact us at service@fulluxy.com to initiate your return.

The following applies to customers outside the EU:

Fulluxy does not accept returns for:

Change of mind
Incorrect size selected by customer
Incorrect product ordered by customer
Used items
Washed items
Opened or damaged products caused by customer use
We only accept returns if:

The item arrived damaged
The wrong item was received
The item is defective
The item is significantly different from the product description
To request a return, please contact us within 14 days of delivery.

Please provide:

Your order number
Clear photos or videos showing the issue
Once approved, we will offer either:

A replacement product, or
A full refund
Return Process
Please do not return items without contacting us first.

Unauthorized returns may not be accepted or refunded.

Once your return request is approved, we will provide:

Return instructions
The correct return address
Customers must include their order number inside the return package.

 

Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), Fulluxy will cover the return shipping cost.
If the return is requested for personal reasons, the customer is responsible for return shipping costs.
We do not charge restocking fees.

 

Refunds

Once your return is received and inspected, we will notify you by email.

If approved:

Your refund will be issued to the original payment method
Refund processing may take 3–20 business days depending on your bank or payment provider
Shipping fees are non-refundable unless the issue was caused by our error.

 

Late or Missing Refunds

If you have not received your refund after 20 business days:

Check your bank account again
Contact your credit card provider
Contact your bank
Processing times may vary between financial institutions.

If you still have not received your refund, please contact us at:

service@fulluxy.com

Customized & Personalized Products
Customized and personalized products are made specifically for each customer.

Production Time：
1–3 business days for processing
3–5 business days for production

Shipping Time：
Delivery usually takes:

3–5 business days after shipment
Shipping times may vary depending on destination and carrier conditions.

 

Returns & Refunds

Customized products are non-returnable and non-refundable once production has started.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Used products
Gift cards
Final sale items
Products damaged through misuse
Contact Information
If you have any questions about this policy or your order, please contact us:

Fulluxy Customer Support
Email: service@fulluxy.com

Response time: 1–2 business days